Ensuring the Health and Safety of Our Patients

Tri-County Health Care has always had a strong commitment to the health care needs of our communities. During this global COVID-19 pandemic, we know the health of our patients is essential, and their safety is our priority. We strive to provide our patients a safe, reliable place to receive care and have implemented measures to achieve that goal.patient safety measures include staff wearing PPE for all encounters

The last few months have seen many changes inside and outside of the doors at Tri-County Health Care. Our medical and infection prevention and quality control experts, with guidance from the Minnesota Department of Health and Centers for Disease Control, have created guidelines to ensure our facilities remain safe for patients to confidently receive care.

In-Person Appointments and Procedures

For many of our patients, maintaining good health means taking care of issues and having regular visits with their provider. Each patient’s circumstances are evaluated to determine if in-person care is required, or if they can utilize Video Visits or our eClinic.

We want to stress the importance of not delaying emergency care and to call 911 or go to the nearest Emergency Department for any of these or other urgent conditions: chest pain, compound fracture, difficulty breathing, heart attack, head injuries, major trauma, seizures, severe abdominal pain, severe burns, shock, stroke or uncontrollable breathing.

Visitor Restrictions

Our policy currently restricts visitors to reduce the number of people in our facilities. This helps to lower the risk of exposure between patients, visitors and staff. We understand this can be difficult for patients and family. However, it is a critical step to ensure the safety of all patients at Tri-County Health Care.


All patients, visitors and staff are screened for COVID-19 symptoms before entering the building. When patients arrive for an appointment, they are asked about any cough, fever or other symptoms of respiratory virus infection that they or anyone in their household may be experiencing. They will then have their temperature taken in the screening tent.

Masks and Hand Sanitizer

Patients, visitors and staff are all required to wear face masks at Tri-County Health Care. Patients may choose to bring their own or will be provided one at the entrance.

Nurse doing hand hygiene to prevent Coronavirus infection as part of patient safety measures.Hand sanitizer is available at all entrances and everyone is asked to sanitize their hands when entering the building. Our health care staff also sanitize their hands before and after seeing each patient.

Cleaning and Disinfection

The Environmental Services team makes sure to clean and disinfect high-touch surfaces and areas after patient contact. This includes cleaning waiting rooms every hour and all restrooms every two hours.

Additionally, nurses have always wiped high touch surfaces in exam rooms after each patient. They are now using a Coronavirus-killing disinfectant to make sure everything in the room is decontaminated before the next appointment.

A robot that uses ultraviolet (UV) light is also used to kill the Coronavirus, germs, and many viruses and bacteria in the Emergency Department, ReadyCare, operating rooms and hospital patient rooms. Read about it here.

Social Distancing

New processes have been put in place to reduce the number of people in waiting rooms and at registration to create a safe distance between everyone. Registration staff now have plexiglass barriers and waiting room seating is reduced to comply with social distancing.

We at Tri-County Health Care want our patients to have the confidence that they always receive safe, high-quality and compassionate care even during this time of crisis.

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