Billing & Financial Information
Tri-County Health Care's Patient Financial Services Department is here to provide you with the highest level of service in order to make your experience with us as seamless and anxiety-free as possible.
Single Statement Billing
Keeping track of your bills in the midst of an illness or injury can be a challenge. For your convenience, Tri-County Health Care provides all of its patients with single statement billing. This puts all costs associated with your visits to both the hospital and our clinics on one monthly statement.
If you would like to eliminate paper statements all together, Tri-County also offers an e-statement option for patients. E-statements allow patients to receive statement notifications via e-mail or their MyChart account where they can view, pay and print statements online. To read the instructions of how to set this up View e-statements setup instructions (PDF).
Patients without a MyChart account can create one online at TCHC.org, or sign-up with a provider or nurse at your clinic, hospital or the Emergency Department.
Up-Front Cost Estimates
Did you know that Tri-County can provide you with up-front cost estimates for procedures before they occur? Not only is this information valuable in helping you make informed decisions, we think it is your absolute right.
Tri-County Health Care's price estimating tool gives us the ability to provide more accurate and comprehensive procedure price estimates. This tool allows us to educate patients and help them make informed decisions about their care and limit surprises when they get their bill.
We do our very best to ensure our estimates are as comprehensive as possible, meaning they are inclusive of all related costs. Our estimates include all services billed by Tri-County Health Care such as professional fees, any technical charges, supplies, anesthesia, etc. We can provide price estimates for surgical procedures, clinic visits, lab and radiology.
For an estimate, call our Patient Resource Department at 218-631-7498 or stop in to one of our offices on our Wadena campus.
Want to save money? Call 218-631-7498 to request a prompt pay discount. You may be eligible for a discount if you pay your account in full within 30 days of the first statement. If you cannot pay your balance in full, ask about our longer-term payment options with ClearBalance.
Tri-County Health Care is pleased to offer you the ClearBalance patient-friendly repayment option.
How we help you:
- Low monthly payments.
- Zero interest revolving credit account.
- No annual fees or prepayment penalties.
- ClearBalance doesn't impact your credit.
- Making a payment is simple – 24 hours a day, 7 days a week. Pay by check, debit or credit card, via mail, phone, or online at myclearbalance.com.
We make it simple
- Easy enrollment and no application.
- We combine your bills into a single, easily understood monthly statement.
- Keep the family's medical bills simple – it's easy to add balances owed by your spouse and dependents.
- Have a question about your statement? The ClearBalance multilingual, patient-friendly customer service team is here to serve you.
Tri-County Health Care and ClearBalance are committed to treating you with honesty, fairness and compassion. We want people to be able to afford the care they need.
Revolving credit accounts are offered by MetaBank®, N.A member FDIC. ClearBalance is a registered service mark of CSI Financial Services, LLC, which provides certain account servicing functions for the bank.
Call us for additional information at 218-631-7498.
Uncompensated Care Program
We know that often medical expenses are unexpected and unplanned and may cause a financial hardship for your family. If you are having difficulty paying your bill, Tri-County's Uncompensated Care Program may be an option for you. This program provides services without charge, or at a reduced rate, for patients who have a financial need. Click the link below for the Uncompensated Care application form. If you need help completing this form, our Patient Resource Representatives would be happy to assist you. You may stop in for individualized assistance or give us a call at the number below. No patient is refused emergency care or is discouraged from using Emergency Medical Services, regardless of ability to pay.
Tri-County Uncompensated Care Program (Plain Language Summary) (PDF)
Tri-County Uncompensated Care Policy (PDF)
Tri-County Uncompensated Care Application (PDF)
Billing & Contact Information: 218-631-7498
Primary Care Price Transparency
In compliance with Minnesota law, each primary care clinic that specializes in family medicine, general internal medicine, gynecology or general pediatrics is required to post the clinic’s top 25 procedures over $25.00.
The detailed information is noted in Minnesota Statues 62J.812 Primary Care Price Transparency here.
No Surprises Act
The federal No Surprises Act became effective January 1, 2022. The law is designed to help patients understand health care costs in advance of care and minimize unforeseen, or surprise, medical bills. Learn more at the links below.
Toll Free: 800-631-1811
Statement Inquiries, Bill Pay & Refunds: 218-631-7498
Insurance Inquiries, Clinic: 218-632-8736
Insurance Inquiries, Hospital (Lab & Radiology): 218-631-7495
Insurance referrals: 218-631-5238
Business office hours:
Monday – Friday
8 a.m. – 4:30 p.m.