Patient and Family Partners
Tri-County Health Care believes that partnering with patients and families is essential to improving hospital quality and safety. We invite you to join the partnership!
Tri Patient Partners
When you or your family member was a patient at Tri-County Health Care, did you notice anything that we could have done better? Do you have ideas about how to make sure other patients and families get the best care possible? If so, consider becoming a patient and family partner with Tri-County Health Care.
What is a patient and family partner?
Partners provide a voice that represents all patients and families who receive care at Tri-County Health Care. They partner with providers, nurses and administrators to give us feedback and ideas to help improve the quality of our care for all patients and family members.
- Wants to help improve the quality of Tri-County’s care for all patients and family members
- Gives feedback based on your own experiences as a patient or family member
- Helps us plan changes to improve how we take care of patients
- Works with us for short- or long-term commitments, depending on the project
- Volunteers your time (typically at least one hour and not more than four hours per month)
Partners help us in the following ways:
- Share your story. Partners help by talking about their health care experiences with clinicians, staff and other patients.
- Participate in discussion groups. Partners tell us what it’s like to be a patient at Tri-County and what we can do to improve.
- Review or help create educational or informational materials. Partners help review or create materials like forms, health information handouts and discharge instructions. Partners help us make these materials easier for all patients and family members to use and understand.
- Work on short-term projects. We sometimes ask partners to help us make improvements (for example, helping to plan and design a family resource room).
- Serve on a patient and family advisory council (see tab) that meets on a regular basis. An advisory council discusses and plans changes to improve quality and safety. Members include patients, family members and hospital staff.
Who can be a patient and family partner?
You can be a partner if you or a family member received care at Tri-County Health Care in the last five years and have not previously been employed by Tri-County. You do not need any special qualifications to be a partner. What’s most important is your experience as a patient or family member. We will provide you with any other training you need.
Being a patient and family partner may be a good match for you if you are comfortable doing the following:
- Speaking up and sharing suggestions and potential solutions to help improve hospital care for others
- Talking about your experiences as a patient or family member but also thinking beyond your own personal experiences
- Talking about both positive and negative care experiences and sharing your thoughts on what went well and how things could have been done differently
- Working with people who may be different than you
- Listening to and thinking about what others say, even when you disagree
- Bringing a positive attitude to discussions
- Keeping any information you may hear as a partner private and confidential
Patient and Family Advisory Council
A Patient and Family Advisory Council (PFAC) is a group of patient and family partners who meet to discuss various topics related to Tri-County Health Care. Through these discussions, they plan changes to improve quality and safety of Tri-County. Members include patients, family members and hospital staff.
PFAC will meet every other month for 1-2 hours. Membership will include three-year terms, with a minimum of two years. Tri-County Health Care’s goal is to assemble a group of 15 members at a time.
By participating in Tri-County Health Care’s eAdvisory Group, you will be sent occasional surveys through your email. These surveys will be related to a wide range of subjects within Tri-County Health Care. The purpose is to gather your feedback and ideas to help improve the quality and safety of Tri-County’s services and patient care.