What are Video Visits?
Video Visits are scheduled appointments with Astera providers to evaluate, diagnose, and receive treatment in remote locations using technology (such as a smartphone, tablet, or computer). It allows both new and existing patients to access medical expertise safely, efficiently, and without the need to travel. Throughout the appointment, you will be able to see, hear, and speak to a provider, and they will be able to do the same with you.
To find out if a Video Visit is appropriate for you at this time, please call 218-631-3510. If this is an emergency, please call 911.
How to use Video Visits
When you have scheduled an appointment with your provider, follow these easy instructions to help ensure a successful Video Visit.
- Instructions for laptop or desktop computer users
- Instructions for smartphone or tablet users
- How to download VidyoConnect
- How to join a Vidyo meeting
- How to disable popup blocker
- How to eCheck-in
For equipment or technical issues, please call the Support Hotline from 8 a.m. to 5 p.m. at: 320-255-6599.
- Increases access to care
- Safety – reduces the chance of spreading illness to healthcare workers and vulnerable members in the community
- Convenient – less interference with child or elder care responsibilities
- No travel expense
You will need a smartphone, tablet, or a camera-enabled laptop or desktop computer, microphone, and access to high speed internet. Free public internet is available at the Depot and Public Library in Wadena. For exact locations in Verndale, Sebeka, Menahga and Nimrod, click here.
An active MyChart account is necessary in order to complete a Video Visit. If you do not have an account, you can register here, or call 320-240-7897 for help setting up an account. The TCHC hotline for MyChart help is 218-631-5220.
Disclaimer: Not all visits can be completed through Video Visit. Things such as physical exams, lab orders, or other in-clinic follow-up may be excluded. Please talk with your provider.
Astera Health Video Visits are similar to an in-person office visit, except you see a provider from your own home. Several of the same services are offered through Video Visits, including:
- Diabetes check-ups
- Hospital/ED follow-ups
- Minor rashes
- Behavioral and mental health visits
- Rehabilitation services
- Work comp follow-ups
- Post-partum (not physical exam)
- Chronic pain
- Common cold
- Pink eye
- Sore throat